GENERAL
It is important that your shopping experience is hassle free, so prior to purchase, please take the time to read the terms and conditions outlined below, and if you have any queries, please contact Ruby & Rose Interiors prior to purchase.

Whilst we endeavour to keep the website up-to-date, due to the popularity of some items, they might be unavailable at the time of purchase. If this occurs, you will be contacted within 24 hours to discuss your options -- i.e. place the item on backorder, purchase an alternative product, or request a full refund.

PAYMENT -- WITHIN AUSTRALIA
PayPal shopping carts are used throughout this website. PayPal is an internationally-recognised, safe and secure method of payment. If you would like more information about PayPal prior to shopping, please click on the logo below:

If you would like to pay for your items with a credit card (MasterCard, Visa and American Express only) over the telephone, please contact Ruby & Rose Interiors between 10.00am and 4.00pm -- and your transaction will be processed immediately.

If you would prefer to pay via electronic funds transfer (EFT), cheque, or money order, please email your "Wish List", and you will be sent an invoice, which will include bank account details for EFT. When paying by EFT -- please include the invoice number and your surname in the transaction description.

If sending payments via cheque or money order, please include a copy of the invoice with your payment and post it to: Ruby & Rose Interiors, PO Box 7227, Brendale Qld 4500. Cheques and money orders should be made payable to: Marie Dillon-Krech. Upon receipt and clearance of your payment, your items will be despatched within 2-3 working days (Monday to Friday, excluding public holidays).

POSTAGE -- WITHIN AUSTRALIA
Due to escalating postage costs, Ruby & Rose Interiors is no longer able to offer free postage within Australia. At check out, postage will be charged based on a percentage of the total amount of the purchase. Therefore by purchasing multiple items in a single transaction, your overall postage cost will be reduced, thereby saving you enormously on postage. For your information, the postage percentage schedule is outlined below:

NB: Upon receiving your order, if we deem that the postage percentage calculated is out of balance with your geographical destination, or the total size of the parcel, we may reduce the postage charge and offer a refund via PayPal.

Provided items are in stock, all orders will be despatched within 24-48 hours of receipt of order. All items (except furniture and larger items) will be sent via Australia Post (within Australia). Depending on your location within Australia, your items should take between 2-5 working days to arrive (Monday to Friday, excluding public holidays). Delays in delivery may occur due to public holidays and other unforeseen circumstances -- Ruby & Rose Interiors does not take responsibility for these delays.

NB: Registered Mail includes insurance for items up to $100 value for loss or damage. Ruby & Rose Interiors will pay additional insurance for items in excess of $100 at the time of despatch.

Your order will be delivered during normal business hours and Registered Mail deliveries need to be signed for upon delivery. If nobody is home at the time of delivery, the parcel will be taken to your local post office and a calling card will be left.

If you require your items more urgently, please contact Ruby & Rose Interiors prior to purchase, and we will investigate alternative postage methods for you, e.g. express post or a courier service. Once this information has been obtained, you will be provided with details for payment.

Bulky items such as furniture will be sent via road transport. Due to the many variations in the furniture products we offer, it is not possible to include freight costs on our website. If you wish to purchase an item of furniture, please email your "Wish List" to mdk@rubyandroseinteriors.com.au and you will be provided with the freight cost and details for payment.

PAYMENT & POSTAGE -- INTERNATIONAL
Postage costs calculated on this website relate to purchases within Australia only. Ruby & Rose Interiors is more than happy to process international orders -- providing our International Payment & Postage policies are adhered to:

Please email your "Wish List" -- including your delivery address information, and you will be provided with a postage quote. You must make contact with Ruby & Rose Interiors prior to purchase for information relating to postage costs to your country. DO NOT proceed to check out without first making contact with us.

It should be noted that some countries have prohibited import restrictions, and as such we cannot send items appearing on these lists. Items manufactured from glass, wool, wood etc may be restricted and you should make contact with us prior to purchase.

Whilst we take great care with packaging, we highly recommend postal insurance, as we cannot be held responsible for loss or damage in the post. Quotes for postal insurance can be obtained upon request.

Upon acceptance of the postage quote, you will be sent a PayPal invoice requesting payment for your "Wish List" and associated postage costs. International shoppers must pay via PayPal only, with all payments made in Australian dollars.

NB: If you disregard this policy and proceed to check out prior to obtaining postage costs to your country, your transaction will immediately be refunded via PayPal.

REFUND & RETURN POLICY
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item: has a problem that would have stopped someone from buying the item if they had known about it; is unsafe; is significantly different from the sample or description; doesn't do what we said it would, or what you asked for and can't be easily fixed. Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase -- e.g. your receipt. NB: This refund and return policy is published by the Office of Fair Trading, Queensland.

Before items are sent, they are all carefully checked to ensure that they are in perfect order. Items will not be sent unless we are 100% happy with their quality. Great care is taken when packaging items, to avoid damage in transit, and to ensure they arrive at their destination in perfect condition.

In the event of a claim, the item must be taken in its original packaging to your nearest post office, and a claim form must be completed within seven days of the date of delivery. Failure to comply with this condition will result in the insurance being voided. Furthermore, if your purchase has been damaged, you must notify Ruby & Rose Interiors immediately.

FREE DELIVERY / LOCAL PICKUP ARRANGEMENTS
Free delivery to the Sunshine Coast and Brisbane metropolitan area is available for larger homewares / furniture items that are too large to send via Australia Post. Local pickup is also available from Brendale, Queensland upon request. If you wish to take advantage of this service, please telephone or advise via email after you have paid via PayPal, i.e. payment must be made prior to delivery / local pickup.

If you have queries about any of these terms and conditions, please do not hesitate to contact staff at Ruby & Rose Interiors at mdk@rubyandroseinteriors.com.au