Customer Service

Postage costs calculated on this website relate to purchases within {AUSTRALIA} only. The first item is $12.50 and additional items are $3.50 each. We have recently had to increase our postage costs due to Australia Post increases.

Please note ~ due to the very high costs associated with {INTERNATIONAL} postage we are no longer able to offer this service.

All orders will be despatched as quickly as possible via Australia Post. Depending on your location, your items should take between 2-10 working days to arrive (Monday to Friday, excluding public holidays). Delays in delivery may occur due to public holidays and other unforeseen circumstances ~ Ruby & Rose Interiors does not take responsibility for these delays.

Before items are sent, they are carefully checked to ensure that they are in perfect condition. Items will not be sent unless we are 100% happy with their quality. Great care is taken when packaging items, to avoid damage in transit, and to ensure they arrive at their destination in perfect condition. We use recycled packaging materials where possible.

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item is damaged.

If you have any questions relating to products stocked by Ruby & Rose Interiors, please use the {CONTACT} page.